Online grocery ordering with curbside pickup or delivery has been available in larger cities for years. We live in a small, fairly remote city. I was shopping last week at Smith’s, a Kroger Co. grocery store when I saw them advertising that they now offer this service.
Grocery shopping is something I once enjoyed but has become a dreaded mundane chore in recent months. My life is full and busy. Between running a business, a household (you know, cleaning, laundry, preparing meals etc.), attending our son’s events, blogging and so on I have one day of the week to cram all the to-do list items into. Truthfully one of the last things I want to do on that day is kill 2 hours grocery shopping. I think it’s really more like 3 hours when considering drive time, bumping into all kinds of people you know which means conversations, and putting everything away. I shop weekly and purchase all our needs and items for the week.
Today was my trial run with ClickList curbside pickup service. I created my order on the Smith’s App on my phone while watching a movie with my husband last night. I like to multi-task. Then I logged in this morning to schedule my pickup time. When the time was near I drove to Smith’s and parked in one of the curbside parking spaces. I called the number on the sign to let them know I was there. An associate rolled a cart to my car with my order, loaded all of into my trunk, and I drove home. That was so easy!
I know you want more details and I am going to give you a full review here so let’s get on with it.
How To Order And Payment Information
Go to www.smithsfoodanddrug.com, select the Order Online tab, then click on Clicklist. You will have to create an account if you don’t already have one with Smith’s. Next, you select your store and you start your list. If you already have an account (Rewards card) with Smith’s it gets even easier. Items that you have purchased in the past are stored in your account. The system will go directly to this list so you can start adding regularly purchased items to your cart with a click. There’s a couple of ways to add items that are not on your recent lists. You can search by departments or you can type exactly what you are looking for in the search bar and a list will open for you to select from.
When you are finished adding to your cart you will click checkout. You designate the date you wish to pickup your order. Then the available pickup times will be pop up for you to select the hour you wish to do so. They set one-hour windows and suggest that you arrive in the middle of that hour instead of the beginning. The top of the hour tends to be the most popular arrival time and will mean a little longer wait curbside. You will pay at the conclusion of your online checkout using a debit card or credit card. These are the only two methods of payment accepted at this time.
How Was My Experience With This Service
For starters, my day went so smooth. I was able to accomplish other to-do list items earlier in the day without the looming thought of getting to the grocery store to shop. I really felt like a weight was lifted from my shoulders. My pickup time was between 1:00 and 2:00 so I left home around 1:20. Our Smith’s has a section of dedicated parking spaces for curbside pickup. They were all open when I arrived so I rolled into space number 1. The signs at the parking spaces direct you to call the phone number posted and let them know you have arrived. A pleasant and cheerful young man answered my call. He asked for my name and said they would be right out. Holy cow, I was in awe! This was extremely convenient.
I waited a few minutes then saw the associate approach with a cart full of closed crates. My bags of groceries were inside the crates. He then loaded the groceries in my trunk while I stood asking him questions about the program. He stated that it was growing in popularity and that there are little kinks to work through while it is a new service. He also mentioned that they are working on a method to use customer’s reusable bags if preferred. In five minutes or less, he handed me my receipt along with a copy of my order and I was asking him, “That’s it? We’re done?” He replied with a yes and friendly sendoff. I drove home with a huge grin thinking all I had to do was unload and put the groceries away.
Much to my surprise, the items were bagged perfectly by packaging, department, and temperature. This doesn’t happen when I shop inside the store. I placed all my groceries in our cupboards, refrigerator, and freezer. This was great! Then I looked over my printed list the associate had given me. I thought I ordered a few things that weren’t in the bags. Sure enough, they were on the list and noted as fulfilled. So I called the number explaining my issue. They found a crate of my missing items and sincerely apologized then offered to deliver them to me within the hour. I completely understand that these things happen especially with a new program. It’s how the company addresses their customer service when these mistakes happen that matter. Smith’s more than made this mistake right by delivering the missing bags to me at my home. They also gave me a gift card for the inconvenience and again sincerely apologized at my house. I send huge kudos to them for outstanding customer service.
Something to keep in mind when you order is to be specific on items that are sold by weight. Be sure to specify how many pounds, or what thickness, ripeness, color etc. you want. The opportunity to do this happens when you preview your order. I ordered bananas and specified that I wanted them slightly green, but I forgot to say how many or a weight. So I received 1 slightly green banana. Can’t fault them here. That was user error.
Will I Use ClickList Again?
I will most certainly use this service again. Probably 95% of the times I shop in the future will be with ClickList. Smith’s also offers delivery service in select areas so all you have to do is place your order and be home when they deliver. I was surprised to learn that our location does offer delivery. I actually think I’ll be using the delivery service half the time I place my orders online.
There is a small fee ($4.95) for curbside pickup, but they are running a promotion right now that waives this fee on your first three orders. I saved more than $4.95 using this service simply by receiving only what was on my list. How many times do you grab spontaneous items at the store? I know my bill was about $50 less than when I shop inside. Even if I use the delivery service which is $7.00-$9.00 more I will still save money. Not to mention the time I save in my busy day. This is a no-brainer for me. I am completely sold on the convenience.
There will be times that I just need to run to the store for something quick. Just an item or two. There will be times when I want to interact with people and have the store experience. That 5% of the time I will opt to not use curbside service.
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